Maara Posted March 25, 2015 Report Share Posted March 25, 2015 Hi, I still haven't received the case for my duo. Are there any news about when the cases will be sent? Thanks! Quote Link to comment Share on other sites More sharing options...
Sid Price Posted March 27, 2015 Report Share Posted March 27, 2015 I would also like to know the status of the case please.Sid. Quote Link to comment Share on other sites More sharing options...
Jack Gassett Posted March 30, 2015 Report Share Posted March 30, 2015 Hello everyone, I just got back from a week long vacation, but I talked to OS1R1s before leaving about the cases and he said that he thinks he will have them done at the end of March. I'll follow up with him and see where we stand, it would be great to get them out to everyone. Jack. Quote Link to comment Share on other sites More sharing options...
Sid Price Posted March 30, 2015 Report Share Posted March 30, 2015 Thank you for the update Jack, hope you had a good vacation!Sid. Quote Link to comment Share on other sites More sharing options...
Jack Gassett Posted March 30, 2015 Report Share Posted March 30, 2015 Thank you Sid, it was great to get away for a while. My brain needed a rest! Jack. Quote Link to comment Share on other sites More sharing options...
Maara Posted May 4, 2015 Author Report Share Posted May 4, 2015 .. Quote Link to comment Share on other sites More sharing options...
Jack Gassett Posted May 4, 2015 Report Share Posted May 4, 2015 Oh, this is a pity, looks like there was shipping damage. If anyone else experiences this please let me know here. Jack. Quote Link to comment Share on other sites More sharing options...
Sid Price Posted May 5, 2015 Report Share Posted May 5, 2015 Major disappointment ... case also broken and quality of work is really bad. It is actually an insult to place a fine product like the Papillo into it. Not at all what I was expecting (Sid. Quote Link to comment Share on other sites More sharing options...
Jack Gassett Posted May 5, 2015 Report Share Posted May 5, 2015 Sigh, I'm sorry Sid, I'm trying to think up a way to make this right for people. Please stay tuned. Jack. Quote Link to comment Share on other sites More sharing options...
Sid Price Posted May 5, 2015 Report Share Posted May 5, 2015 Thanks Jack, knowing this came from a third party I do not hold you responsible. The quality of this case is really poor. As was mentioned above one screw is not possible to use because of hitting a connector. There are places in the design where the walls of the case are just way too thin, hence the breakages. Plus I wasn't expecting to have to figure out how to assemble it, what on earth are the four "O" rings for? Looks like some kid of spacer for the board.Sid. Quote Link to comment Share on other sites More sharing options...
blandreth94 Posted May 8, 2015 Report Share Posted May 8, 2015 Jack, mine also arrived with multiple layers broken. I'm with Sid that many of the walls are way too thin. Quote Link to comment Share on other sites More sharing options...
blandreth94 Posted May 8, 2015 Report Share Posted May 8, 2015 Thanks Jack, knowing this came from a third party I do not hold you responsible. The quality of this case is really poor. As was mentioned above one screw is not possible to use because of hitting a connector. There are places in the design where the walls of the case are just way too thin, hence the breakages. Plus I wasn't expecting to have to figure out how to assemble it, what on earth are the four "O" rings for? Looks like some kid of spacer for the board.Sid. @Sid, From playing with my, albeit broken, case, I believe the o-rings go between the bottom later and the board to keep any PTH pins from getting bent. 1 Quote Link to comment Share on other sites More sharing options...
Tomin Posted May 8, 2015 Report Share Posted May 8, 2015 I got my case today and it's broken. I attached a picture that took I with my Jolla. Quote Link to comment Share on other sites More sharing options...
Jack Gassett Posted May 8, 2015 Report Share Posted May 8, 2015 Man, lots of broken cases... Please drop us an email at support@gadgetfactory.net and we will try to make this right. Jack. Quote Link to comment Share on other sites More sharing options...
Sid Price Posted May 8, 2015 Report Share Posted May 8, 2015 Jack, whatever you decide to do, please do not simply have these re-manufactured. The design is just not viable.Good luck,Sid. Quote Link to comment Share on other sites More sharing options...
Jack Gassett Posted May 8, 2015 Report Share Posted May 8, 2015 For sure, we are out of those cases, and makes no sense to make more. Os1r1s was going to deliver another 100 cases that are made with injection molding instead. Jack. Quote Link to comment Share on other sites More sharing options...
Sid Price Posted May 8, 2015 Report Share Posted May 8, 2015 Hmmm, unless there is some redesign being done I doubt that will resolve all the issues,Sid. Quote Link to comment Share on other sites More sharing options...
TonyT Posted May 8, 2015 Report Share Posted May 8, 2015 I was lucky; my case arrived safe and sound. I'm also fortunate that my work place has a wide selection of screws; I found that replacing the included screws with 5/8" 4-40 cap head screws fixed the problem with the screw by the mega/uno headers. (I'll try to upload some pictures later) Injection molding would help if the case was reduced to two pieces, elminating the problem-causing middle layers. Quote Link to comment Share on other sites More sharing options...
Jack Gassett Posted May 8, 2015 Report Share Posted May 8, 2015 Tony, phew! Thank you for posting that yours arrived safely - it makes me feel a little bit better. I had visions of every single board being damaged... Once again, for everyone, I'm very sorry that these cases didn't work out like we hoped they would. Jack. Quote Link to comment Share on other sites More sharing options...
a427 Posted May 9, 2015 Report Share Posted May 9, 2015 Hello Jack I also received my DUO case, but one of the layer is also broken :-( I'm also quite disappointed.. Quote Link to comment Share on other sites More sharing options...
a427 Posted May 9, 2015 Report Share Posted May 9, 2015 but jack, were'nt we supposed to received injection-molded cases, and not just weak laser-cut layers ? I thought I had seen this during the kickstarter campaign.. Quote Link to comment Share on other sites More sharing options...
Filip Posted May 9, 2015 Report Share Posted May 9, 2015 Mine arrived today - here are some photos: Quote Link to comment Share on other sites More sharing options...
Felix Posted May 9, 2015 Report Share Posted May 9, 2015 Send him an email to support@gadgetfactory.net Quote Link to comment Share on other sites More sharing options...
pgoergen Posted May 11, 2015 Report Share Posted May 11, 2015 I got my case today. I was expecting to get a quality case similar to the one for the papilio pro.But the one I got is very cheap quality and the top plate is broken!:-( Quote Link to comment Share on other sites More sharing options...
RoelandK Posted May 12, 2015 Report Share Posted May 12, 2015 yip same here... broken Quote Link to comment Share on other sites More sharing options...
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